Last updated: 8 September 2026
This policy explains how the free trial, billing, cancellations and refunds work for Saloon OS subscriptions, operated by Growth Path Mapper Private Limited. Read it together with our Terms of Service.
Every new salon gets a 3-month free trial with full access — no charge during the trial. To start it you authorise an auto-debit mandate via Razorpay; setting up the mandate may involve a small bank/Razorpay verification amount that is refunded automatically. Cancel any time before the trial ends and you will not be charged.
When the trial ends, your selected plan is charged yearly (plus 18% GST) to your authorised method via Razorpay and renews automatically each year until you cancel. We aim to remind you before the first charge and each renewal.
Cancel auto-renewal any time from Billing & Invoices in your dashboard (or by cancelling the mandate). Cancellation stops all future charges, and your access continues until the end of the period you’ve already paid for — we don’t cut you off mid-term.
If an auto-debit fails, we may retry and notify you. If payment isn’t completed, your account may move to a limited state until it’s resolved; your data is retained per our Privacy Policy so you can pick up where you left off.
You can move between Basic, Growth and Pro. Upgrades take effect right away; moving to a lower plan takes effect from your next renewal.
You can export your data before cancelling. After cancellation we retain data as described in the Privacy Policy, including sales/GST records we must keep for tax compliance.
For any billing or refund question, email hello@saloonos.com.